1. Eligibility:
- You may return unworn and unwashed items within 30 days of delivery for a full refund or exchange.
2. Condition of Items:
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Returned items must be in their original condition with tags attached.
3. Return Process:
- Contact our customer service team at support@cloudnight.store to initiate a return.
- Pack the item securely and include the original packing slip or order confirmation.
4. Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or wrong item shipped.
5. Refund Processing:
- Refunds are issued to the original payment method once the returned item is received and inspected.
- Please allow up to 10 business days for the refund to reflect in your account.
6. Exchange Process:
- Contact our customer service team to request an exchange.
- Exchanges are subject to availability. If the desired size or style is not available, a refund will be issued.
7. Wrong Sizes
- If you receive an item in the wrong size due to an error on our part, we will cover the cost of return shipping and send you the correct size at no additional charge.
- Please contact us within 7 days of receiving the item to arrange the exchange.
8. Contact Us
- If you have any questions or concerns regarding our Returns & Refunds Policy, please contact us at support@cloudnight.store.